Privacy Statement

At Fin Shop, we are deeply committed to adhering to both Australian and international privacy laws, ensuring the protection of our customers’ privacy. We collect customer information solely to enhance the efficiency of order processing and to provide a seamless online shopping experience.

All customer and credit card data is securely processed and encrypted through our payment gateway, which meets the highest security standards established by Visa and MasterCard. Importantly, Fin Shop does not store any credit card details during transactions. If you choose to use PayPal for your purchase, your personal information will be handled according to their respective privacy policies.

We want to assure our customers that we do not disclose, sell, or trade any collected information to third parties, except as necessary for customer feedback or order verification, such as with banks or credit card issuers. Information about our suppliers is only shared when absolutely required.

To keep our customers informed about their delivery status, we provide your contact details to our delivery partners. We will also communicate order updates via email and SMS whenever possible.

If we determine that any information provided is false or misleading, we reserve the right to share customer details with the appropriate authorities. Additionally, all phone conversations may be recorded for quality, security, and training purposes; please inform the operator if you do not wish to be recorded.

We utilize cookies to enhance your experience on our website. A cookie is a small file stored on your device that helps us recognize you as you navigate our site. Cookies are used solely to improve your experience, such as remembering your preferred sorting options, and do not track your movements across the internet or collect personal information.

Our website also employs Google Analytics, a service that analyzes website usage. Google uses cookies to collect data about your interactions with our site, including your IP address, which is stored on their servers in the United States. Google uses this data to generate reports and improve our website’s efficiency. They may share this information with third parties as required by law, but will not associate your IP address with other data.

By using our website, you consent to Google processing your data as described. For more details, please refer to Google’s Privacy Policy.

Fin Shop engages in remarketing through Google Analytics and Criteo to enhance our online advertising. Third-party vendors, including Google, may display our ads on various websites. Together, Fin Shop and these vendors utilize first-party and third-party cookies to optimize and serve ads based on your previous visits to our site.

Search terms entered in our search engine are collected but are not linked to any other personal information. This data helps us understand customer preferences and improve our services.

These Terms and Conditions are subject to change without notice. Our website may contain misprints, human errors, or omissions. We reserve the right to make changes and corrections to prices, products, and specifications at any time without prior notice. We are not responsible for typographical errors.

Occasionally, manufacturer specifications may change as they enhance their products, which means that information, images, and hyperlinks on this website may become outdated. We do not own or control the content of the manufacturers' websites; therefore, products may differ in content, packaging, or technical specifications from what is described in the provided links. If you have specific requirements for a product, please contact our sales team to confirm details, as we cannot be held liable for any inaccuracies from external links.

All goods remain the property of Fin Shop until full payment has been received. Until title passes, Fin Shop reserves the right to retain, repossess, and/or resell any goods.

Fin Shop also reserves the right to withdraw any products or promotions listed on its website and to update prices and stock availability according to market conditions without notice.